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Table 1 Scales used

From: The cultural and heritage tourist, SEM analysis: the case of The Citadel of the Catholic King

References

Dimension

Indicators

[44, 67,68,69,70,71]

(EPQ)

(EPQ1) Expected Quality of the Arabic heritage at the Citadel, (EPQ2) Heritage Conservation, (EPQ3) Expected Quality of the Heritage, (EPQ4) Quality of the Heritage of the Christian heritage at the Citadel, (EPQ5) The mosaic hall, (EPQ6) The tower, (EPQ7) The gardens as heritage

[44, 67,68,69, 72,73,74,75]

(ECHQ)

(ECHQ8) Normal visit entrance price, (ECHQ9) Expected quality of the Arabic heritage at the Citadel, (ECHQ10) Expected Quality of the Christian heritage at the Citadel, (ECHQ11) Information about the history of the monument, (ECHQ12) Parks and gardens, (ECHQ13) Existing public lighting. Historical lighting, (ECHQ14) Historical conservation of the Citadel before entering, (ECHQ15) Cultural activities, (ECHQ16) Social and cultural facilities, (ECHQ17) I knew the Citadel was a UNESCO-listed city before arriving in Córdoba, (ECHQ18) Social activities, (ECHQ19) The guides know sufficient language to explain the visit, (ECHQ20) The website and internet information about the Citadel is interesting, (ECHQ21) Recordings explain the history of the heritage, (ECHQ22) COVID measures are complied with, and (ECHQ23) the quality of this type of heritage

[1, 44, 76,77,78]

(PPQ)

(PPQ1) Heritage Quality of the historical Arabic heritage at the Citadel, (PPQ2) Heritage Conservation, (PPQ3) Quality of the cutltural visit, (PPQ4) Quality of the historial Christian heritage of the Citadel, (PPQ5) The mosaic hall, (PPQ6) The tower, (PPQ7) The gardens as heritage

[77, 79,80,81,82]

(PCHQ)

(PCHQ8) Normal visit entrance price (PCHQ9) Quality of the historical Arabic heritage at the Citadel, (PCHQ10) Quality of the historical Christian heritage at the Citadel, (PCHQ11) Information available about the history of the monument, (PCHQ12) Parks and gardens, (PCHQ13) Existing public lighting. Historical lighting, (PCHQ14) Historical conservation of the Citadel before entering, (PCHQ15) Cultural activities, (PCHQ16) Social and cultural facilities, (PCHQ17) I knew the Citadel was a UNESCO-listed city before arriving in Córdoba, (PCHQ18) Social activities, (PCHQ19) The guides know sufficient language and to explain the visit, (PCHQ20) The website and internet information about the Citadel is interesting, (PCHQ21) Recordings explain the history of the heritage, (PCHQ22) Complies with COVID measures and the quality of this type of heritage, (PCHQ23), reflects the citadel's culture of the past (PCHQ24), the cultural itinerary is well designed

[76, 83,84,85,86,87]

Perceived value (PV)

(PV5) Normal visit entrance price (PV7) Parks and gardens, (PV8) Existing public lighting. Historical lighting, (PV9) The mosaic hall, (PV10) The tower, (PV11) The gardens as heritage (PV12) Historical conservation of the Citadel before entering, (PV13) The guides know sufficient language and to explain the visit, (PV14) Social activities, (PV15) Social and cultural facilities, (PV16) Existing public lighting. Historical lighting, (PV17) Recordings explain the history of heritage, (PV18) Quality of the historical Arabic heritage at the Citadel, (PV19) Quality of the historical Christian heritage at the Citadel, (PV20) Historical conservation of the Citadel, (PV21) Information about the history of the monument

[59, 60, 88,89,90,91,92]

Satisfaction (Satisfac)

(Sat1) The visit to the Citadel has been satisfactory, (Sat2) The treatment received from the tourist guides of the Citadel has been satisfactory, (Sat3) The opening and closing times are adequate and are appropriate

[32, 93,94,95,96,97,98]

Loyalty (Loyalty)

(Loy1) I would recommend visiting the Citadel to my friends and family, (Loy2) If I want to people to visit Cordoba, I will recommend the Citadel, (Loy3) I am proud that I visited Cordoba, (Loy4) I would recommend that acquaintances go to Cordoba and visit the Citadel, (Loy5) I am proud that I know about and visited the Alcázar and recommend it