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Heritage Science

Table 3 User requirement assessment using the Kano model [35]

From: Kano-QFD-based analysis of the influence of user experience on the design of handicraft intangible cultural heritage apps

User requirements

Not implemented

Satisfied

Should be so

Does not matter

Acceptable

Dislike

Implemented

Satisfied

Q

A

A

A

O

Should be so

R

I

I

I

M

Does not matter

R

I

I

I

M

Acceptable

R

I

I

I

M

Dislike

R

R

R

R

Q

  1. Attractive quality (A), One-dimensional quality (O), Must-be quality (M), Indifferent quality (I), Reverse quality (R), and questionable (Q)
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