Table 4 User needs Kano classification and user needs importance
User needs | Kano attribute category | Final category | SII% | DDI% | Satisfaction% (C) | Importance (Cj) | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
A% | O% | M% | I% | R% | Q% | ||||||
U1 | 5.41 | 4.05 | 45.95 | 41.89 | 0.00 | 2.70 | M | 9.72 |  − 51.39 | 51.39 | 56.53 |
U2 | 6.76 | 4.05 | 47.30 | 40.54 | 0.00 | 1.35 | M | 10.96 |  − 52.05 | 52.05 | 57.22 |
U3 | 12.16 | 2.70 | 39.19 | 43.24 | 2.70 | 0.00 | I | 15.28 |  − 43.06 | 43.06 | 43.06 |
U4 | 16.22 | 8.11 | 41.89 | 32.43 | 1.35 | 0.00 | M | 24.66 |  − 50.68 | 50.68 | 55.75 |
U5 | 25.68 | 41.89 | 12.16 | 18.92 | 1.35 | 0.00 | O | 68.49 |  − 54.79 | 68.49 | 82.19 |
U6 | 21.62 | 37.84 | 12.16 | 24.32 | 2.70 | 1.35 | O | 61.97 |  − 52.11 | 61.97 | 74.36 |
U7 | 14.86 | 9.46 | 39.19 | 31.08 | 4.05 | 1.35 | M | 25.71 |  − 51.43 | 51.43 | 56.57 |
U8 | 18.92 | 36.49 | 22.97 | 17.57 | 2.70 | 1.35 | O | 57.75 |  − 61.97 | 61.97 | 74.36 |
U9 | 47.30 | 17.57 | 8.11 | 25.68 | 0.00 | 1.35 | A | 65.75 |  − 26.03 | 65.75 | 92.05 |
U10 | 29.73 | 36.49 | 8.11 | 22.97 | 1.35 | 1.35 | O | 68.06 |  − 45.83 | 68.06 | 81.67 |
U11 | 16.22 | 8.11 | 40.54 | 33.78 | 0.00 | 1.35 | M | 24.66 |  − 49.32 | 49.32 | 54.25 |
U12 | 9.46 | 5.41 | 29.73 | 50.00 | 4.05 | 1.35 | I | 15.71 |  − 37.14 | 37.14 | 37.14 |