Table 1 Interview survey questions
Categories | Classification | Question Title |
|---|---|---|
Attitudes towards visitor reviews: Q1-Q3 The relationship between PJM and visitors’ experience: Q4, Q6, Q10 Industry developments and issues: Q5, Q7-Q9 | Common Questions | Q1: Do companies/studios currently conduct surveys specifically on visitor experience? Are the results satisfactory? Q2: If you were to collect feedback on visitors’ experiences and evaluations, which aspects would you prefer to get first? Q3: What aspects of visitor and online reviews are you most looking forward to receiving and what aspects of negative reviews are you most concerned about? Q4: Do you think the use of digital media technologies such as PJM has had a significant impact on the way the visitors visit and experience? What are the main areas that have been most affected? Q5: What are the advantages and disadvantages of ‘digital tourism’ compared to traditional cultural heritage site tourism? Q6: Have you experienced any of the activities you have developed as a visitor or with your family/friends? |
Enterprise developer-only questions | Q7: As a developer, what positive effect do you hope your activities will have on society? Q8: As a PJM event developed in a heritage site, what positive effect do you expect your event to have on the heritage site | |
Designers-only questions | Q9: What have you found to be the biggest obstacles and difficulties in your design work? Q10: As a designer, what types of feedback do you find most informative for PJM content design? |